Delivery Policy

  1. All orders are subject to product availability in Wahaj’s warehouses.
  2. If an item in your order is unavailable, we will ship the available items immediately and then send the remaining items when available.
  3. Shipping costs are non-refundable and are determined based on the order weight and delivery location.
  4. Your order delivery date may vary depending on the shipping company’s procedures, delivery location, and the number of items ordered. Your order may also be delivered in separate batches.
  5. Additional shipping charges may be added depending on your location or the size of your order.
  6. Upon receipt of your order, if you notice any damage to the items, please contact us within 24 hours of receipt.
  7. For orders valued at EGP 15,000 or more, a 15% deposit is required upon order registration to initiate the processing and delivery process.

Return Policy

  1. If you are not completely satisfied with your order, you have the right to return it within 14 days of purchase. The shipping cost will be deducted from your refund amount.
  2. The returned item must be in its original condition, in its original packaging, and unused.
  3. The product will be refunded upon arrival at Wahaj warehouses via Vodafone Cash or bank transfer. Please note that shipping fees are non-refundable.
  4. If the product was purchased in installments and you wish to return it, the entire order will be returned and the full amount will be refunded (less shipping costs). Only a partial order may be refunded.

Exchange Policy

  1. The product may be exchanged within 14 days, subject to the return terms, provided it is in its original, unused condition.
  2. If the product was installed within 14 days of receipt and a manufacturing defect is found, it will be serviced a maximum of three times to ensure its safety.
  3. If the defect persists after three maintenance attempts, the product will be replaced with another of the same type only. Replacement of a different product is not permitted.